Terms and Conditions
Last updated November 17, 2025
Terms and Conditions
By accessing or using www.softrateglobal.com and its services, you agree to abide by these Terms & Conditions ("Terms"). If you do not agree, please discontinue using the website. These Terms apply to all visitors, users, clients, and any other parties who interact with our services.
1. Eligibility
By using our services, you confirm that you are at least 18 years old or accessing under parental/guardian supervision. You also confirm that you have the legal authority to enter into this agreement.
2. Services Offered
Softrate provides comprehensive software development, web development, mobile app development, digital marketing, and technology consulting services. Our services may evolve over time, and we reserve the right to modify, suspend, or discontinue offerings without prior notice.
3. User Responsibilities
Provide accurate, complete, and updated information when engaging our services
Maintain confidentiality of any login credentials and account activities
Not use our website or services for unlawful, fraudulent, abusive, or disruptive purposes
Comply with all applicable professional and legal standards when utilizing our deliverables
Not attempt to copy, resell, exploit, or reverse-engineer our proprietary methodologies, content, or materials
4. Intellectual Property
All content, software code, designs, logos, graphics, documentation, and intellectual outputs provided by Softrate are the exclusive property of the company or its licensors. Unauthorized reproduction, distribution, or usage without written consent is strictly prohibited.
5. Payments & Refunds
Due to the personalized nature of our work and the immediate allocation of resources upon project commencement, we follow a structured policy regarding payments and refunds.
i. Payment Terms
All payments are due according to the agreed payment schedule in the project contract
Services may be suspended if payments are not received as scheduled
Late payment fees may apply as specified in the service agreement
ii. Refund Policy
Refunds may be considered for services not yet commenced or delivered
Completed work, delivered projects, or services already rendered are generally non-refundable
Any refund requests must be submitted in writing within 7 days of payment
iii. Project Delivery & Quality Assurance
Softrate ensures all deliverables meet industry-standard practices and professional quality
Client feedback and reasonable modification requests are handled as part of our revision process
Major scope changes may incur additional charges as agreed upon
6. Confidentiality
We respect the confidentiality of client-provided materials. Unless legally required, we do not disclose sensitive project data without consent. Clients are also expected to respect confidentiality of solutions provided by Softrate.
7. Third-Party Tools & Integrations
Our website and services may integrate third-party APIs, payment gateways, or development tools. We are not liable for downtime, errors, or misuse arising from third-party platforms.
8. Limitation of Liability
To the fullest extent permitted by law: Softrate is not responsible for indirect, incidental, or consequential damages, including data loss or service interruptions. Our liability is limited to the total fees paid for the specific service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless Softrate, its employees, and affiliates from any claims, damages, or legal actions arising from misuse of our services, breach of Terms, or violation of laws.
10. Termination
We reserve the right to suspend or terminate your access to our services at any time for violation of these Terms, suspected misuse, or non-compliance with payment obligations.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes will be resolved under the exclusive jurisdiction of the courts located in the applicable jurisdiction as per Indian law.
12. Amendments
We may update these Terms at any time to reflect legal, technological, or business changes. Continued use of our services after updates implies acceptance of the revised Terms.
13. Contact Information
For clarifications regarding these Terms, please contact: